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Chris Voss was an FBI agent for 24 years. He worked his way up to being the top kidnapping negotiator in the entire FBI organization. In his best-seller ‘Never Split The Difference’, he shares the essential negotiation tips that he used to successfully negotiate with terrorists, bank robbers and other criminals who had taken a hostage. Ordinary people will learn how to best negotiate in their own lives, with their spouse or at work.
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